return policy

RETURN:
We accept returns on all new and unused products up to 7 days from the date the product was delivered.  If 7 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We accept returns of new, unworn, unused, unwashed, and undamaged items within 7 days of delivery. We suggest that each customer save the original box and packaging material in case the need for return. Please note that you will need to pay for shipping your product back to us.

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REFUND:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Only standard priced items may be refunded, unfortunately sale items cannot be refunded. 

DELAYED OR LOST REFUND:

If you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have completed all these operations but still have not received a refund, please contact us at support@custom-eboard.com

 

SHIPPING INSTRUCTIONS:

Please include all original packaging, including labels, when returning products. We are not responsible for invalidating refunds due to covered labels, incomplete original accessories, non-original packaging, etc.

 

We must receive your returned item within 4 weeks from the "return and refund approval date".
If we have not received your return by this time, your return and refund approval will be invalid.